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Senior Officer People / Operations
Human Resources Department, Peshawar
Apply By Aug 6, 2021
Job Description (total positions: 1, posted on: Jul 27, 2021)

  • Assist staff in processing Job Requests and ensure availability of updated JDs showing essential and desired job competencies/skills.
  • Ensure advertisement of approved positions through recruitment portal
  • Conduct initial screening and logging of completed applications/CVs.
  • Ensure timely preparation for recruitment affairs i.e. telephonic screening, scheduling interviews, calling candidates, sharing of structure interview questionnaire with the panellist, conducting tests and negotiate with recommended candidates etc.
  • Participate in interviews up to Senior Officer Level.
  • To ensure forms filling, documents collection and inductions of new staff.
  • Remind the line managers about contract ending dates of their subordinates and advice on processing for extension/conclusion of the contract.
  • Processing of staff final settlement, facilitate exit interviews and its record-keeping in personal files.
  • Ensure comprehensive record-keeping for KP based staff inline with standard SOPs of the HROD Dept.
  • Ensure availability of up to date employee personal files as well as their safety & confidentiality.
  • To ensure the provision of payroll details from area to CO by 15th of each month.
  • To ensure entry/exit of staff, arrears details, medical & other allowances, advance salaries deduction, leave without pay and EOBI deduction in master payroll sheet according to info received from field and availability of supporting documents in hard form.
  • Check and process staff medical claims according to IRP medical policy by ensuring the availability of dependent’s supporting documents.
  • Ensure record-keeping of processed medical claims in staff personal files and maintain payment record in the spreadsheet for monitoring purpose.
  • Assist in issuance of multi-purpose letters e.g. contract extension, bank account opening, experience letters etc. 
  • Ensure the availability of leave balances in the leave management system (LMS) as per contract tenure.
  • To review and update HRMIS according to hard record available in personal files on a regular basis.
  • Ensure registration of new joiners in HRMIS and their access to IR extranet.
  • To ensure maintenance and monitoring of attendance system, entry/exit of new joiners/leavers on a regular basis.
  • Assist the team leads in performance management and its documentation through probation reviews, mid-year & annual appraisal according to applicable standards/formats.
  • Assist & advise corrective actions on need basis to address the performance gaps.
  • Plan & execute capacity building interventions as per the needs highlighted in annual appraisal.
  • Enhance staff engagement through staff forum, building initiative, surveys, one to one meetings with staff through active employee relations.
  • Advise APM & PMT/AMT members on how to deal with complex HR related matters within the domain of organizational policies and industry best practices.
  • Arrange & lead the capacity building sessions on recruitment and other HR policies/ topics for team leads and subordinates.
  • People & operations team management and performance evaluation of subordinates.
  • Provide support for the development and implementation of policies.
  • Ensure knowledge & implementation of local labor laws to mitigate the risk of litigation.
  • Assist in audits through the provision of relevant data/information.
  • It is essential that the post holder shows a good understanding and sympathy with the organizational values & principles, vision and mission as well as commitment to its SEAH (sexual exploitation abuse and harassment) protocols. We have a zero-tolerance policy towards SEAH and doesn’t support any action that promotes or encourage SEAH.


  • Master / Bachelor degree in Management Sciences / related subjects


 6 Years’ experience with Master &/or 9 years with Bachelor degree

Computer Skills:

  • MS Office, Outlook, ERP systems familiarity


  • Urdu, English and local languages

 Key Personal Qualities:

  • Strong emotional intelligence and resilience, and able to maintain self-control in difficult situations.
  • Good communication skills in local as well as English / Urdu language which delivers information with clarity in a wide range of situations.
  • Has a positive nature and able to overcome issues that create hindrance in the achievement of entrusted goals/objectives.
  • Has a learning attitude and a continuous improvement philosophy.

Value Added Skills

  • Very Good Knowledge of HR Operations
  • MS office (especially in MS Excel)
  • Networking & self confidence
  • Excellent understanding of market practises, best management practises in Operations

Required Skills

Services Product Management, Talent Acquisition, Employee Relations, Capacity Building, End To End Recruitment,

N.G.O./Social Services
Human Resources
Job Type
Full Time/Permanent ( First Shift (Day) )
No Preference
Minimum Education
Degree Title
Bachelor/Master Degree in Business Administration with major in HR
Career Level
Experienced Professional
Minimum Experience
6 Years(6 Years - 9 Years (6 years with master degree &/Or 9 years with Bachelor degree))